Can I choose folders in my OneDrive that I don't want to sync on my Mac?
Yes. When you first set up OneDrive, click Choose folders to sync. If you didn't do this when you set up OneDrive, you can do it in Preferences:
Click the OneDrive icon in the menu bar.
Click Preferences, click the Choose Folders tab, and then click Choose Folders.
For each folder, you can choose to sync everything in the folder, individual folders within the folder, and files that aren't in any subfolders within the folder. If you choose to sync only some items, new items you add to the OneDrive folder on your Mac will sync to OneDrive, but items you add to OneDrive from the website or other devices won't be synced to your Mac unless they're in the folders you chose to sync. If you choose to stop syncing folders on your Mac, they'll be deleted from the OneDrive folder on that computer, but they'll remain in OneDrive.
Tip: You can't choose individual files you want to sync, and you can't choose to sync files or folders shared with you.
Can I change the name or location of my OneDrive folder?
No, you can't currently do this. If you use the Finder to rename or move your OneDrive folder, OneDrive will stop working.
Can I use OneDrive to get to files and folders on my Mac that aren’t saved in my OneDrive folder?
No, the Fetch files feature is available only on PCs. This also means you can't stream videos that are on a Mac from the OneDrive website.
Can I change the account I use with OneDrive?
You can change the account you use with OneDrive, but you can't use the folder with multiple accounts at the same time. To change the account you use with OneDrive, choose Sign Out from the menu bar.
Can I recover files or folders I deleted?
Check the Trash for files you deleted from the OneDrive folder on your Mac.
How do I uninstall the OneDrive app?
Just drag the OneDrive app to the Trash.
How do I reset the OneDrive app?
Quit OneDrive. (Select the cloud icon in the top tray, then select Settings > Quit OneDrive.)
Find OneDrive in your Applications folder.
Right-click OneDrive and select Show Package Contents.
Browse to the Contents > Resources folder.
Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).
Start OneDrive and finish the setup process.
Note: Make sure you're using an updated version of the OneDrive app. Some older versions of the app don't have the reset commands. In that case, drag your old app to the Trash and then install the latest OneDrive app.
Need more help?
Get online help
See more support pages for OneDrive and OneDrive for Business.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems. |
Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team. To contact OneDrive for Business support from your PC or Mac, select the OneDrive icon in the notification area or menu bar, then select More > Send feedback > I don't like something. OneDrive for Business Admins can also view the OneDrive for Business Tech Community, Help for OneDrive for Business Admins, or contact Office 365 for business support. |
Got feedback?
OneDrive UserVoice is your place to suggest the features you’d like to see us add to OneDrive. While we can’t guarantee any specific features or timelines, we will respond to every suggestion that gets at least 500 votes. Go to the OneDrive UserVoice. |
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Description
Keep your files protected and accessible on all your devices with Microsoft OneDrive. Easily share documents, photos, and other files with friends, family, and colleagues, and even collaborate in real-time in Office. OneDrive can help you quickly organize and find the things that matter most.
Anywhere access
Easily store, access and discover your personal and shared work files in Office 365, including Microsoft Teams, directly in Finder. Edits you make offline are automatically uploaded next time you connect.
Seamless collaboration
Work faster and smarter with anyone inside or outside your organization. Securely share files and work together in real-time using Word, Excel and PowerPoint across web, mobile and desktop.
Controls for security
OneDrive helps protect your files. You can easily recover files from accidental deletes or malicious attacks and administrators can manage security policies to help keep your information safe.
Note: For you to sign in to OneDrive for Business, your organization needs to have a qualifying SharePoint Online or Office 365 business subscription plan.
Learn more about Office 365
Office 365 is a cloud-based subscription service that brings together premium versions of Word, Excel, PowerPoint, Outlook and OneDrive, with the best tools for the way people work today. Please visit: http://go.microsoft.com/fwlink/?linkid=2015120 for information on Licensing Terms.
Unlock the full Microsoft Office experience with a qualifying Office 365 subscription for your phone, tablet, PC, and Mac.
Office 365 annual subscriptions purchased from the Word, Excel, PowerPoint, Outlook or OneNote apps will be charged to your App Store account and will automatically renew within 24 hours prior to the end of the current subscription period unless auto-renewal is disabled beforehand. You can manage your subscriptions in your App Store account settings.
This app is provided by either Microsoft or a third-party app publisher and is subject to a separate privacy statement and terms and conditions. Data provided through the use of this store and this app may be accessible to Microsoft or the third-party app publisher, as applicable, and transferred to, stored, and processed in the United States or any other country where Microsoft or the app publisher and their affiliates or service providers maintain facilities.
Please refer to the Microsoft Software License Terms for Microsoft Office. See “License Agreement” link under Information. By installing the app, you agree to these terms and conditions.
What’s New
Thank you for using OneDrive. We are always looking to update OneDrive to bring you the latest performance improvements and bug fixes for the best experience.
1.6K Ratings
the Pesonal One Drive account works very well
I have experience with both the Personal One Drive as part of my 365 subscription and on a SharePoint work account. My personal account works almost flawlessly. I almost never have trouble with it. Every once in awhile (actually quite rarely) I have to log back in, but that has always been problem free as well. If I were rating that alone, I would give it 5 stars. I also have a SharePoint account through the university I work at. That account is a constant head ache. I keep getting booted off, and logging back in frequently fails. It doesn’t work with my documents manager on my iPad well at all. I finally gave up and moved everything to my Personal 365 One Drive, and abandoned my SharePoint account. Everything works well for me now on my Personal 365 One Drive. With the TB of storage, even with all of my work documents, I don’t have any issues. So I don’t know how much of the SharePoint problem was with my university vs MS. Given how well my personal account works, I think it is probably something to do with how the university manages their end, but that is purely speculation. Bottom line, One Drive as an integrated part of my 365 account works very well, and I will continue it, and would recommend it.
'Works' but compared to other solutions it's a very poor experience.
The user experience with this application is so 'blah' it's not even funny. The first few iterations of OneDrive were barely passable as a sync tool for SharePoint. With all the rave reviews on this application I'm really curious what horrible software people live with that makes this look good. The user experience of other applications like DropBox is very good and well integrated with the OS. As an example a simple right-click and you have a link to email off to someone as a one-time access or direct link if it is shared. OneDrive has no concept of a file repository with a local synced copy. It is simply a basic file sync tool for the fledgeling SharePoint experience. I'm sure if you don't use SharePoint in a corporate environment and use OneDrive to sync your local Micro$soft application documents it's a beautiful thing. However, in the corporate setting where we are basically forced to use SharePoint this tool does nothing more than get a local copy on your computer without any other interaction which is pitiful. Add to the list is the 'processing' message that doesn't go away after you open the app along with no 'pause' button. It's really the simple things that matter with user experience and I know M$ doesn't make any money licensing OneDrive so it will undoutably remain pitifully featuerd behind its peers.
Updates are locking me out
I am disappointed and frustrated by the last two updates. OneDrive had been working well for me for 6 months in syncing work files between my work computer and my home computer. Recently, after updating the OneDrive app at home, the update prompted me to sign into my organization again, but it couldn’t “locate” a place to sync my files. Basically, it couldn’t detect that I already had OneDrive installed and was trying to create a OneDrive folder again. It wouldn’t sync my existing folders, and instead gave me a repeated error message (“Your OneDrive folder can’t be created in the location you selected: Try a different location. Make sure that the location isn't on a removable drive, or on a disk that has a case-sensitive format”). The first time that this happened, I managed to work around it by force-quitting OneDrive, uninstalling it, wiping the existing local OneDrive folder on my home computer, and then reinstalling OneDrive as though setting it up on a new computer. That may have been a fluke because a few months later, I encountered the same problem with a new update. I’ve been going through the same process—and it’s not working.
In short, I’m unable to use OneDrive on my home Mac. It’s currently useless to me, and my only recourse now is to migrate content to another cloud service. I reported this to Support the first time. I’m going to report it again. One star.
Information
Size46 MBCompatibilitymacOS 10.12 or later, 64-bit processor
LanguagesEnglish, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish
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